West Tamar Council Holidays from AU$519

This time we stayed and it wasn’t great. They know 3 of us stay in room and each day cleaner only put 2 towels. We had to approach front receptionist to request more towels. On 3rd day - cleaners forgot to come and clean our room. We had to approach receptionist to get it cleaned. They did clean it but still 2 towels so we looked at cleaner and said it’s 3 of us so she added one more towel. They did not check shampoo and shower gel bottles - they ran out and we let receptionist know. They did not restock it until we departed. Hotel room has strong smell through air vent from Asian restaurant in ground floor inside Novotel. They will need to build stronger air vent to avoid smell going up to rooms. It happens during evening time. This is not first time. It happened with earlier stay too. Lovely building and centrally located in Devonport town. Accessible to bus and shops.

The property had great facilities and options like guided tours, restaurants and spa. Close to everything.

Good location, great view, great space. Couple of things let it down. You can see they do a clean between visitors but there is no sign of deep cleans. So much dust/stains. Seeing all that dust meant I didn’t trust the kitchen to be clean and only used it to make a cup of tea after washing the cup. It might have been clean but maybe it wasn’t. It is a bit of a shock when you walk into the property as there is low light and black walls with intense looking faces. Felt unsafe on initial approach. This eased once we got used to the place and realised it was part of the change philosophy. However kind of think customer should come first and that just is not a welcoming hallway.

Just our noisy neighbours standing in front of our door having a chat and a laugh at 1130pm at night. They had no consideration for anyone else but themselves.

A beautiful luxurious suite, they have thought of everything. Hi